Shipping Information

Shipping Delays:  While we are continuing to do our best to get packages out as quickly as possible, please note that due to many Covid-related challenges including staffing shortages, grounded commercial flights and a huge increase in packages due to significant growth in online shopping, USPS is experiencing longer than normal transit times. Your local branch will have information related to any delays in your specific area. Click here for updates on USPS Covid-19 impact updates.

Expedited Shipping times are estimates provided by USPS and are not guaranteed. Estimated shipping times do not include order processing time.

Thank you so much for understanding and supporting our small business during this time! 

Questions about your shipment? If your package has been handed off to USPS, please note that we only have access to the same tracking you receive and you will need to contact your local USPS with tracking/delivery related questions. 

• Be sure to check that you have entered your shipping address correctly, prior to completing your order.  We do our best to get orders out crazy fast and cannot be responsible for shipments shipped to incorrect addresses. If you do realize an error with your address after placing an order and your order is still processing, please email us ASAP at orders@urbanhalo.com. Please note: updating your shipping address in your account will ensure proper delivery for future orders, but it will not update previously placed orders.

  If your package is shipped to an incorrect address and the package is returned to us, we are happy to reship it to you at the correct address. However, you will be responsible for the cost of the reshipment.

• Most orders ship within 1-3 business days.

• If your order qualifies for free shipping and you return an item that adjusts your total below the amount required to qualify for the free shipping promo, you will be refunded the item total less the standard flat rate shipping ($5.95).

• View our full return policy here.